Mission & Philosophy

Mission & Philosophy 2016-12-19T05:01:03+00:00

about-side

Mission Statement

We at Melbourne Repair Centre are committed to offering you, our customer, the highest professional automotive service and repairs available in the industry. We strive to provide you with quality service in a timely manner and at a competitive price. Melbourne Repair Centre is here to offer the community a convenient, professional, ethical auto service centre that is driven by a dedication to uncompromising personalised customer service. Our commitment to continuous improvement of both service and product will be the road map to our future success.

Business Philosophy

We at Melbourne Repair Centre believe it is our responsibility as professionals in the automotive industry to support and uphold our standards to meet or exceed industry standards.

We are committed to maintain a highly ethical and sound business practice to meet and exceed our customer’s automotive needs.

Through the use of:

  • Quality replacement parts that meet or exceed OEM standards
  • Certified technicians to perform quality repairs in a timely manner
  • Up-to-date training and equipment to service today’s vehicles and stay current with industry standards
  • Electronic vehicle history for better customer service
  • The latest in electronic and online information and diagnostic systems to repair and maintain your vehicle
  • A proper diagnostic procedure to service today’s vehicles
  • The use of factory maintenance schedules and preventive maintenance based on past vehicle performance

We feel it is our responsibility to offer the customer all of the results found during any vehicle inspections, vehicle service or repair. This way you, the customer, have the information to make an informed decision in maintaining and repairing your vehicle. With the investment you have in your vehicle, safety, longevity and proper performance are our main concerns.

At Melbourne Repair Centre we combine old-fashioned customer service with state-of-the-art diagnostic equipment, modern facilities, highly-trained Certified Technicians. Many of our long-term customers have come to us looking for a shop that will care for them – some have come for reasons of trust – and they stay because they found both. Long-term or not, the service our customers receive is second to none which makes our “modest shop” the best in the area. Every day at our shop we focus our attentions to our customers. Every customer is important, every job is important – no matter how big or small the service might be. We believe that it’s the little things we do for our customers that make a big difference and add quality to our services.

Our customers have often told us that we take care of their vehicles like they’re our own. When customers come to our shop looking for quality people and service they can trust, rest-assured we go the extra mile to prove to you that our modest shop can provide BIG service.

We are independently owned allowing for independent quality work and opportunity for you to constantly receive products that meet and exceed the expectation of the client.

Call us on 1300 MELBOURNE or send us an email!